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SHIPPING POLICY
OVERVIEW
This Shipping Policy applies to all orders placed on our website. By purchasing products from ZWEISILBER, you agree to the terms of this policy. Our shipping services are designed to deliver products to your location in a timely manner, ensuring the best possible experience.
ORDER PROCESSING TIME
Once your order is placed, we will process it as quickly as possible. Orders typically ship within 4-5 Weeks. Business days are Monday to Friday, excluding public holidays in Germany. You will receive an email confirmation once your order has been dispatched.
Please note that orders placed on weekends or public holidays will be processed on the next available business day.
SHIPPING RATES AND DELIVERY TIMES
Shipping costs are calculated based on the delivery destination, size, and weight of your order. You will be provided with the shipping options and costs during the checkout process.
Estimated Delivery Times:
- Germany: 4-5 Weeks
- European Union (EU): 5-6 Weeks
- International: 6-7 Weeks
Delivery times may vary depending on the destination and the carrier, and we cannot guarantee delivery by a specific date. Delays may occur due to customs, postal services, or unforeseen circumstances.
SHIPPING METHOD
We use DHL as our trusted delivery carrier for all shipments. Once your order is shipped, you will receive tracking information so you can monitor its progress.
SHIPPING RESTRICTIONS
We currently ship to the following regions:
- Germany
- European Union (EU)
- International locations
Some products may have shipping restrictions based on size, weight, or legal regulations. We reserve the right to refuse shipments to certain countries or regions where applicable.
CUSTOMS, DUTIES, AND TAXES
Orders shipped outside of the European Union may be subject to customs duties, taxes, or additional fees upon arrival in the destination country. ZWEISILBER is not responsible for any customs fees or import taxes incurred on international shipments. Please check with your local customs office for more information on the potential charges.
For shipments within the EU, no customs duties or taxes are applicable, as the European Union operates as a single customs union.
DELIVERY ISSUES
While we strive to ensure the prompt delivery of your order, sometimes delays or issues may arise. If your order is delayed or lost, please contact our customer service team at hello@zweisilber.com. We will work with you and DHL to resolve the issue as quickly as possible.
INCOMPLETE OR INCORRECT ADDRESSES
Please make sure that the shipping address provided during checkout is correct. If an address is incomplete or incorrect, we cannot be held responsible for delays or non-delivery of the order. If your package is returned to us due to incorrect address details, we will contact you for clarification and require an additional shipping fee for resending the item.
RETURNS AND EXCHANGES
If you are not satisfied with your purchase or if you wish to return a product, please refer to our Return Policy for more details. Please note that customers are responsible for the return shipping costs unless the product is defective or we made an error in processing the order.
CONTACT INFORMATION
For any questions about our shipping process or if you encounter issues with delivery, feel free to reach out to us at:
- Email: hello@zweisilber.com
- Phone Number: +49 175 2110474
- Business Address: Paulsenplatz 5, 22767 Hamburg
Last Updated: May, 2026
